Cancellation & Refund Policy
If unfortunately you have to cancel an order, please do so before order ships , we will refund the entire amount. As per www.naturalpet.in policy , once an order has been shipped we do not accept cancellations.
Once an item is purchased on www.naturalpet.in , we do not accept returns. Returns are only accepted if an order is damaged before delivery takes place. In such cases , customer will be replaced wih brand new item at no additonal cost or can opt for refund.
Returns are also acceptable for wrong item received. We will replace with brand new item or issue full refund.
All returned items must be sent in original condition with proper packing and documents. In any event , the returned item is not received by us in original condition, we will have the right to refuse replacement or to issue refund.
Refunds will be made in the same form that the payment is received within 10 working days from the date of cancellation of order/ returned order.